Compliance Policy's

Itecgeeks shall follow the privacy policy when using collected personal information. Itecgeeks may revise its privacy policy without notice by posting the amended privacy policy on the Itecgeeks website. You shall periodically review the website to be aware of changes.

Communication. Itecgeeks may send you communications regarding your account, the Services, or its other products and services. By accepting this agreement, you consent to receiving marketing material from Itecgeeks and its affiliates. You may withdraw this consent later and opt-out of receiving communication not directly related to the services by emailing support@itecgeeks.com .

Data Collection. Itecgeeks may collect any information necessary to ensure your compliance with this agreement. Itecgeeks may also collect non-personally identifiable information about your use of the Services, which Itecgeeks may use without restriction. Itecgeeks may monitor and record the Services, including any online sessions. These recordings are primarily for improving customer service, internal training, and internal market research. Itecgeeks may disclose these recordings and any other information to satisfy any law, regulation or other governmental request, to operate the Services properly, or to protect ourselves and/or Itecgeeks customers.

Arbitration. To the extent permitted by law, you shall notify Itecgeeks of any dispute arising under this agreement before seeking dispute resolution. If dispute is not resolved within sixty (60) days after initial notice, then a party may proceed as follows: Email: support@itecgeeks.com

The parties shall resolve the dispute by arbitration conducted through the services of the American Arbitration Association ("AAA"). The party initiating the arbitration shall send notice to the other party. All arbitration hearings will be in Eugene, Oregon 97477.

The parties shall appoint a panel of three possible arbitrators to hear the matter and then each party shall name one Arbitrator to be dropped from the panel, leaving one arbitrator. The party giving notice of the arbitration shall select the first dropped arbitrator.

The parties shall split the costs of the arbitrator equally regardless of the final decision. The party found in default of this agreement by the arbitrator shall pay all costs of the other party that are incurred in enforcing its rights under this agreement (including attorney's fees).

Miscellaneous

Independent Contractors. The parties are acting as independent contractors and not as agents or employees of each other. Neither party has the power to bind or obligate the other, and each party is responsible for its own expenses and employees.

Notices. You shall send all notices to Itecgeeks by first class mail, return receipt requested, in English writing to 2034 Harbor Drive, Springfield, Oregon 97477. Itecgeeks shall send all notices to the email address listed in your account.

Entire Agreement. With respect to the Software, this agreement is the entire understanding of the parties and supersedes all other agreements that may exist between the parties. The parties may execute one or more counterparts of the agreement, each of which will be deemed an original copy of the agreement. Section headings in this agreement are for reference and convenience only and are not part of the interpretation of the agreement.

 THE SERVICES ARE FOR A LIMITED TIME ONLY AND EXPIRE WITHOUT NOTICE. YOU MAY OBTAIN A REFUND OF THE AMOUNT PAID FOR THE SERVICES WITHIN 30 DAYS OF THE PURCHASE DATE BY EMAILING:  support@itecgeeks.com.

 All payments our made and payable to Itecgeeks LLC 

1. General

1.1. Scope. Itecgeeks services are Itecgeeks paid-for chat-based support services as described on the Itecgeeks website. The specific scope of the Services is in Itecgeeks sole discretion and may change without notice.

1.2. Access. The Services are provided only via Internet chat and remote desktop sharing. Access to the Internet is required to receive the Services, and you are responsible for providing and maintaining your Internet connection. A high speed Internet connection is highly recommended in order to avoid delays or problems with the Services. Services are provided only after you contact Itecgeeks support personnel using the software distributed with the Services. You warrant that use of the Services complies with all applicable computer and network policies. Prior to receiving the Services, you must have administrator rights to the computer, have a back-up of all data on the computer, and provide Itecgeeks with correct and accurate information.

1.3. Authorization. You authorize Comodo to access your computers and delete the files that Comodo deems unnecessary to your computers' operation. You grant Comodo express permission to alter the registry of any computer receiving the Services and to install, configure, and use additional software on your computers as Comodo sees fit. You authorize Comodo to initiate internet chat and remote desktop sharing session.

1.4. Assistance. You shall assist Itecgeeks as reasonably requested by Itecgeeks in diagnosing the computer and providing the Services. Your failure to cooperate with the Itecgeeks representative constitutes a breach of this agreement. The Itecgeeks representative has sole discretion over any instructions and steps taken in providing the Services.

1.5. Additional Software. The Itecgeeks support representative may need to download, run, or use software on your computer to assist in diagnosing and resolving computer problems. Such software may include toolbars, utilities, and other tools that allow Itecgeeks to improve computer performance and solve technical problems (collectively, the Diagnostic Software"). The use of all Diagnostic Software is subject to the license agreements associated with the Diagnostic Software. You shall accept and comply with all such license agreements.

2. Limitations

2.1. Scope. The scope and extent of the Services are limited to the options selected by you when registering for the Services. Itecgeeks performs the Services in any manner it sees fit. Itecgeeks may modify the scope, type, and access to the Services without notice. The Services do not cover restoration services, repair services, lost or expected profits, lost or corrupted data, lost or deleted work, or lost or damaged personal files. Itecgeeks does not guarantee against the loss of any file, information, or data. Unless your subscription to the services states otherwise, you are solely responsible for backing up and safely storing its data, information, and files. You shall (1) obtain and pay for all equipment and third-party services required to use and receive the Services and (2) be responsible for all content on both your computer and network.

2.2. One Site Services. Any services provided onsite are provided solely by a third party and not by Itecgeeks itself. You waive all liability against Itecgeeks for any on site Services and acknowledge that Itecgeeks does not guarantee any on site services performed.

2.3. Quality of Services. Itecgeeks provides all Services using commercially reasonable efforts. Itecgeeks does not represent that that commercially reasonable efforts will optimally configure a network or provide you with any significant energy savings.

2.4. Compliance with Laws. You shall comply with all laws, regulations, and other restrictions when using the Services. You may not use the Services to 1) engage in conduct that is offensive, abusive, contrary to public morality, indecent, defamatory, obscene, or menacing, 2) cause Comodo or a third party distress, annoyance, denial of any service, disruption or inconvenience, or 3) send or receive unsolicited bulk correspondence.

3. Ownership. Itecgeeks retains ownership at all times over the Services, including all ownership in any software or intellectual property accompanying the Services. You shall not use Itecgeeks trademarks except with Itecgeeks prior written consent.

4. Promotions

4.1. Terms. Itecgeeks occasionally offers promotions and special offers ("Promotion") such as free trials. Itecgeeks may terminate a Promotion at any time. If you subscribe to the Services during a Promotion, you shall be bound by the terms of the Promotion as set forth on the advertisement or web page of the Promotion.

4.2. ACH Payment / Credit Card Required.   All payments our made and payable to Itecgeeks LLC When subscribing to Promotions, including free trials, Itecgeeks may require you to enter payment information, such as a credit card number. At the end of a trial period, Itecgeeks may automatically charge the entered payment information for the Services unless Itecgeeks is notified by email, through the email address provided during your registration for the Services, of your cancellation of the Services. Annual subscriptions expire one-year from the end if the trial period. Itecgeeks is not obligated to provide notice to you of a trial period's expiration or before your credit card is billed for the Services. You are solely responsible for ensuring that you unsubscribe from any unwanted Services prior the end of the Promotion. No refunds shall be given for a failure to cancel the Services. All Promotions are limited to one per customer. Itecgeeks reserves the right to deny or revoke a subscription to a Promotion for any reason.

5. Payment.

5.1. Fees. You may use the Services only after paying Itecgeeks any applicable fees for the Services. All fees are posted on the Itecgeeks website and are subject to change without notice. Itecgeeks may deactivate or disable the Services without notice if you fail to pay the applicable fees. All fees are non-refundable.

5.2. Method of Payment.  All payments our made and payable to Itecgeeks LLC . You shall pay all fees in advance using a ACH with Edebit Direct. Itecgeeks may charge any fees incurred while using the Services (such as renewal fees) to the provided ACH payment - Edebit Direct / credit card without further notice. If Itecgeeks is unable to bill the ACH Payment / Credit Card Payment, Itecgeeks may make the Services inaccessible to you until payment is received.

5.3. Billing Issues. You shall notify Itecgeeks of any billing problems or disputes within 30 days after the charge first appears on a statement from the ACH Payment from Edebit Direct - Itecgeeks. You waive your right to dispute any billing problem if you fail to notify Itecgeeks within the 30 day period. 

Email: billing@itecgeeks.com

6. Term and Termination

6.1. Term. Unless terminated as allowed under this section, this agreement continues for as long as you continue to pay the applicable fees for the Services. Itecgeeks may terminate this agreement without notice if you fail to pay any applicable fees.

6.2. Consumer Service. Subscription-based consumer-based services have a subscription period of one year from the date that you register for the Services. Single-use services expire after you or the Itecgeeks representative terminates the support session.

6.3. Business Services. Services for business are billed monthly. You may cancel at any time by sending notice of the cancellation to Itecgeeks.

6.4. Voluntary Termination. You may terminate this agreement by uninstalling the software accompanying the Services and contacting support@itecgeeks.com. In this case, the agreement terminates upon Itecgeeks receipt of the email.

6.5. Involuntary Termination. Itecgeeks may terminate this agreement without notice by disabling your account or access to the Services. Itecgeeks may disable your account or deny access to the Services at any time.

6.6. Events Upon Termination. Upon termination, you shall cease using the Services and delete all copies of the related Software. Itecgeeks shall not bill you any additional fees but is not obligated to provide refunds for any paid for but unused Services.

7. Warranty Disclaimers and Limitations on Liability

7.1. Internet. You acknowledge that the Services are subject to the operation and telecommunications infrastructures of the Internet and that the operation of your Internet connection services, all of which are beyond Itecgeeks control.

7.2. Warranty Disclaimer; Assumption of Risk. YOU ACKNOWLEDGE THAT ITECGEEKS PROVIDES THE SERVICES "AS IS" AND "AS AVAILABLE". ITECGEEKS EXPRESSLY DISCLAIMS ALL IMPLIED AND EXPRESS WARRANTIES IN THE SERVICES AND RELATED SOFTWARE. THIS DISCLAIMER INCLUDES ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT AND IS EFFECTIVE TO THE MAXIMUM EXTENT ALLOWED BY LAW. COMODO DOES NOT GUARANTEE THAT 1) THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS OR 2) THAT ACCESS TO THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. YOU BEAR THE ENTIRE RISK AS TO THE QUALITY OF THE SERVICES.

7.3. Damage Limitation. YOU WAIVE ALL LIABILITY OF ITECGEEKS AND ITS AFFILIATES, AND EACH OF THEIR OFFICERS, DIRECTORS, PARTNERS, EMPLOYEES, AND CONTRACTORS, RESULTING FROM OR CONNECTED TO THIS AGREEMENT. YOU WAIVE ALL LIABILITY FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES. THIS WAIVER INCLUDES ALL DAMAGES FOR LOST PROFITS, REVENUE, USE, OR DATA AND APPLIES EVEN IF ITECGEEKS IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES. These limitations apply to the maximum extent permitted by law regardless of 1) the reason for or nature of the liability, including tort claims, 2) the number of claims, 3) the extent or nature of the damages, and 4) whether any other provisions of this agreement have been breached or proven ineffective.

7.4. Exceptions. If any legal right disallows an exclusion of warranties or disallows limiting certain damages, then the disclaimers of warranty and limitations on liability herein apply only to the maximum extent allowed by law.

8. Remedy

8.1. Limitation on Actions. Except for actions and claims related to a party's indemnification and confidentiality obligations, all claims and actions arising from this agreement must be brought within one (1) year from the date when the cause of action occurred.

8.2. Remedy. Your sole remedy for a defect in the Software is to have Itecgeeks attempt to cure the defect. Itecgeeks is not obligated to correct a defect if (i) the Software was misused, damaged, or modified, (ii) you did not promptly report the defect to Itecgeeks, or (iii) you have breached any provision of this agreement.